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Enterprise

Commerce infrastructure for retailers at scale

Unlimited branches and tills, negotiated fees, a contractual uptime commitment and a team that knows your account by name.

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99.95% SLA SSO and SCIM Data residency REST API
app.topduka.com/enterprise

Orders

Karen branch · today

New order

Revenue today

KES 48,300

+18%

Orders

37

+6

Avg. basket

KES 1,305

+4%

Low stock

3 items

Reorder

OrderStatus

#TD-4821

3 items · KES 4,250

Paid

#TD-4820

1 item · KES 1,350

Packing

#TD-4819

5 items · KES 9,800

Shipped

#TD-4818

2 items · KES 3,100

Paid

This week

Sales by day

M
T
W
T
F
S
S

Trusted with the trading day of multi-branch retailers

Kaya Ceramics Sokoni Fresh Lamu Linen Mabati Hardware Chapo & Co Nyota Pharmacy Bahari Books Tumaini Grocers Kaya Ceramics Sokoni Fresh Lamu Linen Mabati Hardware Chapo & Co Nyota Pharmacy Bahari Books Tumaini Grocers
Why Enterprise

The four things procurement always asks about

Uptime, control, integration and accountability. Here is what we commit to on each.

Uptime you can commit to

A 99.95% contractual SLA, multi-region hosting and a status page your own customers can watch.

Controls your auditor accepts

Single sign-on, granular roles, a complete audit trail and data residency options across our regions.

An API, not a workaround

REST endpoints and forty webhook event types, so TopDuka fits the systems you already run.

People who know your account

A named manager, a migration team and an escalation path that does not begin with a help article.

Included

What Enterprise adds

Unlimited branches and tills

Every location, every till, one ledger and one stock model.

Negotiated transaction fees

Platform fees priced on volume, reaching zero at scale.

White-label option

Your branding on the merchant dashboard and your domain on the login.

Custom themes

Bespoke storefront design work delivered by our team.

Data residency

Choose the region your customer data is stored and processed in.

Full migration

We move your catalogue, customers, orders and stock history for you.

How it goes

From first call to steady state

A predictable path, with a way out at every stage before you commit.

  1. 01

    Discovery

    A working session on your volumes, branches, payment rails and the systems TopDuka has to live beside.

  2. 02

    Proof of concept

    A real branch, a real catalogue and real transactions in a sandbox, usually inside three weeks.

  3. 03

    Migration

    Our team moves your data, trains your staff and runs the two systems in parallel until you are confident.

  4. 04

    Steady state

    A named account manager, quarterly reviews and early access to what we build next.

Enterprise questions

Still stuck? Talk to our team — we answer in plain language, usually the same day.

What counts as Enterprise?
There is no hard threshold, but the conversation usually starts around ten branches, high transaction volume, a procurement process, or a requirement we do not meet on a standard plan.
How is Enterprise priced?
On volume and requirements rather than a per-seat list price. Platform transaction fees are negotiated and can reach zero at sufficient scale.
Can we host in a specific country?
Data residency is available in our supported regions. Tell us your requirement during discovery and we will confirm what we can commit to contractually.
Do you support single sign-on?
Yes. SAML and OIDC single sign-on with automated user provisioning and de-provisioning, plus enforced role mapping from your identity provider.
What does migration actually involve?
We take an export from your current system, map it with you, load it into a sandbox and let your team check it against reality before anything goes live. Parallel running is standard.

Let’s talk about your volumes

Tell us how many branches, how many transactions and what has to integrate. We will tell you honestly whether we are the right fit.

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