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Orders & Delivery

Every order in one queue, none of them lost

Orders from the storefront, the till, WhatsApp and Instagram land in the same list, with the same statuses and the same paperwork.

Free for 14 days · No card required

app.topduka.com/orders

Orders

Karen branch · today

New order

Revenue today

KES 48,300

+18%

Orders

37

+6

Avg. basket

KES 1,305

+4%

Low stock

3 items

Reorder

OrderStatus

#TD-4821

3 items · KES 4,250

Paid

#TD-4820

1 item · KES 1,350

Packing

#TD-4819

5 items · KES 9,800

Shipped

#TD-4818

2 items · KES 3,100

Paid

This week

Sales by day

M
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Trusted by merchants in 14 countries across the continent

Kaya Ceramics Sokoni Fresh Lamu Linen Mabati Hardware Chapo & Co Nyota Pharmacy Bahari Books Tumaini Grocers Kaya Ceramics Sokoni Fresh Lamu Linen Mabati Hardware Chapo & Co Nyota Pharmacy Bahari Books Tumaini Grocers

Pick, pack, dispatch

A clear queue with picking lists, packing slips and labels that print from the browser.

The buyer knows where it is

Automatic status messages over SMS and WhatsApp, without you typing them.

Riders and couriers built in

Quote, book and track local riders and national couriers from inside the order.

Fulfilment

A queue that tells you what to do next

Orders sort themselves by what they are waiting for, so nothing sits unnoticed because it was never opened.

  • Statuses that match how shops really work: paid, picking, packed, out, delivered
  • Batch picking lists across multiple orders
  • Partial fulfilment when only some of the order is in stock

Awaiting picking

12 orders

Out for delivery

7 orders

Late

0

On time
Returns

Returns that put the stock back

Accept a return, choose whether it goes back on the shelf or into damages, and refund from the same screen.

  • Return reasons recorded and reported on by product
  • Restock or write off, with the ledger updated either way
  • Refund to the original payment method where supported

Return rate

1.9%

Low

Restocked

82% of returns

Median refund time

4 hours

Frequently asked questions

Still stuck? Talk to our team — we answer in plain language, usually the same day.

Which delivery partners can I use?
Local rider networks and national couriers are supported through built-in integrations, and you can add your own drivers with the driver app at no extra cost.
Can customers track their order?
Yes. Every order gets a tracking page that updates as the status changes, and the buyer is messaged automatically at dispatch and delivery.
What about orders that come in over WhatsApp?
Create the order from the conversation and send a payment link. It enters the same queue as every other order, with the chat attached to it.

Get every order into one queue

Stop scrolling three chat threads to work out what still needs packing.

Free for 14 days. No card needed. Cancel any time.